FAQ & Help
Member & Service

Please select your issue:

[Member Introduction]  [Register & Accounts]  [Searching]  [Ordering]  [Payments]  [Shipping]  [Dispute & Claims]

 

Member Introduction:

About VIP Club

 

DK VIP Membership has 4 levels—Gold Crown,Crown, Diamond and Junior. The level you are in determines the Advantage & privileges you’re entitled to. All buyers are automatically assigned a membership level once they meet the minimum payment requirements (see table below). Membership status will be reviewed and renewed everyday based on your trade amount.

 

 

To Obtain VIP Membership

 

 

VIP Level Accumulated Transaction Amount * Trade Duration
Gold Crown

>=US $30000 Within 90 calendar days
Crown
>=US $15000 Within 90 calendar days
Diamond
>=US $9000 Within 90 calendar days

Junior

>=US $3000

Within 90 calendar days

  

*Notes

 

  • Qualifications for Gold Crown Level: Your accumulated successful payment amounts reach US $30,000 within 90 calendar days.

  • Qualifications for Crown Level: Your accumulated successful payment amounts reach US $15,000 within 90 calendar days.

  • Qualifications for Diamond Level: Your accumulated successful payment amounts reach US $9,000 within 90 calendar days.

  • Qualifications for Junior Level: Your accumulated successful payment amounts reach US $3,000 within 90 calendar days.

 

 

To Maintain VIP Membership

 

 

VIP Level Accumulated Transaction Amount * Trade Duration (From the day of becoming a VIP member)
Gold Crown

>=US $30000 Within 90 calendar days
Crown
>=US $15000 Within 90 calendar days
Diamond
>=US $9000 Within 90 calendar days

Junior

>=US $1500

Within 90 calendar days


  

*Notes

 

  • Conditions to maintain Gold Crown Level: You will remain a Platinum VIP if your accumulated successful payment amounts reach US $30,000 within 90 calendar days from the day you become a Gold Crown VIP.

  • Conditions to maintain Crown Level: You will remain a Gold VIP if your accumulated successful payment amounts reach US $15,000 within 90 calendar days from the day you become a Crown VIP.

  • Conditions to maintain Diamond Level: You will remain a Silver VIP if your accumulated successful payment amounts reach US $9,000 within 90 calendar days from the day you become a Diamond VIP.

  • Conditions to maintain Junior Level: You will remain a Silver VIP if your accumulated successful payment amounts reach US $3,000 within 90 calendar days from the day you become a Junior VIP.

  •  

 

VIP Club Matrix

 

 

Exclusive VIP Member Services

Gold Crown

Crown

Diamond

Junior

Non-VIP
Email-Response Priority Yes Yes Yes Yes No
VIP Wholesale Trends Alert Yes Yes Yes Yes No
Seasonal VIP Special Discounts Yes Yes Yes Yes No
             

 

 

 

Statement

 

 

*Successful payment amount refers to the amount paid after the supplier ships your order.

*We reserve the right to cancel the VIP qualification if the user is found cheating.

 

 

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Create an Account

If you are a new member, you can create a new account on our website. Just click the button 

of "Join Free", on the top side of our Home Page. Just as the following image.

 

 

Find Products

On the left side of the website,you will see there is a Categories. You can find products in there,it will show you to the right products that you want.

 

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Purchasing steps:

  •  According to buyers needs to choose the hair style, size, quantity, selection add to cart, and then make a payment.

For example: buyers need to buy 5pcs 18 inch and 6pcs 20 inch, you can choose on the product page.
 

 

Select Step(Picture①):

(1) Color:Natural color,

(2) Length: 18inch,

(3) Quantity:5,

(4) Add to Cart,

(5) Return to Shopping.

 


 

(Picture②)

(6) Color:Natural color,

(7) Length: 20inch,

(8) Quantity:5,

(9) Add to Cart,

(10) Proceed to Checkout

.


Or click on the upper right corner "Cart", View added to the cart.
 

 

 

  • Cart products have been added to the shopping cart. 

If pay by paypal payment, please make sure the address you write on here is same with your paypal shipping address, thank you. 

 1.Shopping Cart(A.B)

 (A).You can choose add the quantity or reduce the quantity

 (B).Proceed to Checkout

 

 2.Checkout(A.B.C)

 (A).Fill inShipping Address (If pay by paypal payment, please make sure the address you write on here is same with your paypal shipping address, thank you.)


 (B).ChoiceShipping & Delivery

 (C).Choice Payment Method

Then Place Your Order, To Make Payments

 

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Payments:

We accept Paypal,WesternUion,MoneyGram,T/T,BankTransfer on our website. If you want to use Alibaba Secure Payment / Alipay / Escrow,please talk with us,we will arrange it.

1.If you choose Paypal,you can pay the order online directly,our website have an Official Cooperation with Paypal. (If pay by paypal payment, please make sure the address you write on here is same with your paypal shipping address, thank you.)

 

2.If you choose WesternUion,MoneyGram,T/T,BankTransfer,you need to pay it through these payment,before you go to do these payment,please keep the receiver's infomations,make sure that everything is right for you to pay. Pay by these payment will get 4% off

(The system will automatically calculate and deduct 4% expenses of products price when you choose the WesternUion,MoneyGram,T/T,BankTransfer in your order system,please check the total when you want to pay it)

 

After you done your payment,please find your order in the Website Control Center when you sign in. and complete the payment infomations. After you finished your payment,we will check your payment received or not. If payment is right,we will send you packages asap. If you payment is not right,we will send you email to tell you.

And please make sure to send your payment proof to our email: finance@spykerhair.com,that will help to comfirm your payment quickly.

 

 

3.If you want to pay by other payment,please free to let us know,our email: info@spykerhair.com

 

 

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Shipping:

Our Delivery

dkvirginhair.com has built up solid partnership with all big four shipping companies: DHL/FedEx/TNT/UPS to provide professional worldwide door-to-door delivery.

 

Delivery Time

Items will be shipped out in the following business days after you have checked out. In general, it may take about 2-5 business days for delivery, depending on the different delivery means you select. We are not responsible for wrong or undeliverable address. Please make sure your shipping address is correct and deliverable.

 

Order Tracking

We allow you to track your order at the click of a mouse. When your shipment is confirmed, you will receive a tracking number in your confirmation e-mail.

And you can track your goods on express company's website:

DHL: http://www.dhl.com/en.html

EMS: http://www.ems.com.cn

TNT: http://www.tnt.com

FeDex: http://www.fedex.com

UPS: http://www.ups.com.cn

 

What will I be charged for shipping?

Shipping and handling charges vary greatly depending upon the value of the materials and craftsmanship of the piece and its final shipment destination. The shipping and handling rates are clearly posted in each item's description and are non-negotiable. Please consider this when placing your order.

 

How long will it take for my item to reach me?

Please note that business days, excluding Saturday, Sunday and Public Holidays, are calculated in terms of delivery period. In general, it takes about 3-5 business days for delivery.

 

How can I track my shipment?

We ship your purchase before the end of the next business day after you have checked-out. We would send an e-mail with the tracking number so you can check the progress of your delivery at the carrier' website.

 

What should I do if my shipment never arrives?

Please allow up to 10 business days for your item to be delivered. If it still does not arrive, please reach us by clicking the "Contact Us" button on the website. We will get back to you quickly.

 

How do I ship items to a different address?

During our checkout process, please specify where you want your purchase shipped. It can't be different from your credit card billing address or your Paypal account address.

 

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Dispute & Claims:

If you are not satisfied with the order that you have received or you are unable to receive your order before the deadline,you can contact our Manager Service special-purpose line.

Vincent, Emial: info@spykerhair.com

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